Length of Course: 6 hours
Prerequisites: None
Cost: $165 per person (group and offsite bookings please enquire here)
Course Introduction
The Introduction to Support Work Training Course is a foundational program designed for individuals working in aged care and disability support, as well as organisations wanting to ensure their staff are prepared, professional, and compliant from the start. This course is a must for providers looking to set their staff and business up for success, with training developed from real audit findings and aligned with both aged care and disability sector standards.
Participants will gain a clear understanding of the support worker role, including responsibilities, duties, and expectations when delivering care in home and community settings. The course also covers hygiene, cleaning, safety, and maintaining safe environments for clients.
The training provides practical guidance on professional documentation, including how to structure progress notes and what information to include. Participants will also learn the importance of professional boundaries, incident reporting, identifying and reporting risks, and following care plans and behaviour support plans.
By completing this course, participants will develop the knowledge and confidence required to deliver safe, professional, and compliant support while meeting the expectations of aged care and disability care regulations.
Introduction to Support Work – Key Competences Covered
- Understanding hygiene, cleaning practices, and cleaning safety
- Understanding the Support Worker role, including responsibilities and duties
- Appropriate documentation and how to structure effective progress notes
- What information should be included in support worker documentation
- Maintaining professional boundaries with clients
- Incident identification and reporting procedures
- Following a client’s care plan
- Following a behaviour support plan
- Identifying and reporting risks to ensure client safety
Introduction to Support Work Course Certification
A certificate of achievement is issued on completion of the course.