Human connection is at the heart of every meaningful interaction. For support workers, building rapport is an essential part for delivering care that is both respectful and effective. When trust is established, clients are more likely to feel safe, heard, and engaged...

One of the most effective ways to build your team’s capabilities is through workplace coaching—a practical, ongoing method of professional development that goes beyond traditional training. When implemented thoughtfully, coaching can strengthen staff performance,...

New research has confirmed a steady increase in aged care staffing levels across Australia since the introduction of new national care minute targets. However, the findings raise critical concerns about whether these improvements are translating into better care...

As this year’s NAIDOC Week unfolds, we reflect on the enduring strength, wisdom, and cultural heritage of our Aboriginal and Torres Strait Islander people. For those working in the healthcare sector, NAIDOC Week also serves as a critical reminder of the need to...

Amid the growing scrutiny of the disability and aged care sectors, recent events have underscored the urgent need for robust training in aged and disability care, particularly for providers working with clients who have complex needs. As these investigations continue,...

Meet Georgina, our passionate and dedicated Training Representative at Skills Centre Australia, whose journey into healthcare and care staff training is rooted in personal resilience and a deep commitment to helping others. Georgina, who initially joined Skills Centre...

In both Aged Care and NDIS (National Disability Insurance Scheme) settings, understanding restrictive practices is essential to safeguard the rights, autonomy, and dignity of those receiving care. Restrictive practices refer to interventions that limit a person’s...

Incontinence is a common, yet misunderstood condition that affects the dignity, confidence, and comfort of many individuals across a wide range of health conditions and age groups. For support workers, understanding how to assist a client experiencing incontinence is...

In recent years, the healthcare industry has increasingly recognised the value of lived experience in shaping better, more effective healthcare. The voices of those who have firsthand experience of specific health conditions are becoming central to the development of...